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Please use this identifier to cite or link to this item: http://hdl.handle.net/10317/441

Title: Total quality management: origins and evolution of the term.
Authors: Martínez Lorente, Ángel Rafael
Keywords: TQM
Definition
Evolution
Dimension
Total quality management
Definición
Evolución
Dimensión
Gestión de la calidad total
Issue Date: 1998
Publisher: Emerald Group Publishing Limited
Knowledge Area: Organización de Empresas
Citation: MARTÍNEZ LORENTE, A.R., DEWHURST, F.W., DALE, B.G. Total quality management: origins and evolution of the term. The TQM Magazine, vol.10 (5): 378-386, 1998. ISSN 0954-478X
Abstract: The focus of this paper is to trace the origins of the term TQM and clarify the different definitions employed by academics and practitioners. Feigenbaum and Ishikawa are perhaps the greatest contributors to the development of the term. The other recognised quality management gurus such as Crosby, Deming and Juran have shaped the dimensions, practices and mechanism which underpin the concept, but it is noted that neither of these three actually use the TQM term. TQM started to be used in the mid 1980’s and only become a recognised part of the quality-related language in the late 1980’s. The paper also analyses the key dimensions of TQM and traces their origins.
URI: http://hdl.handle.net/10317/441
ISSN: 0954-478X
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